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Return & Refund Policy

Last updated: Please insert the effective date for your store.

This policy explains how returns, refunds, and exchanges work — eligibility, timelines, and the physical return process — in a single document. Read it before initiating a return so there are no surprises.

1. Return Window

You have a limited time from the delivery date to initiate a return. The exact number of days is displayed on your order page; the window is calculated from the date the carrier marks the package as delivered. After the window closes we cannot accept a return except in the case of a manufacturing defect — see Section 7.

2. Eligible Items

Most new-condition items in their original packaging are eligible for return within the window.

The following are typically final sale and not returnable:

  • Personalized or monogrammed items
  • Items marked "Final Sale" on the product page
  • Gift cards
  • Items returned after the return window has closed

3. Condition Requirements

To qualify for a full refund the item must be:

  • in unused, unwashed, unworn condition;
  • in its original packaging with all tags attached;
  • free of pet hair, perfume, smoke, and stains.

Items that arrive at our warehouse used, laundered, or with packaging discarded may be eligible only for store credit at our discretion, minus a restocking fee per item.

4. Request a Return Merchandise Authorization (RMA)

We cannot process returns that arrive without an RMA. To get one:

  1. Sign in to your account and open the relevant order.
  2. Click Return or Exchange, or contact us with your order number if you checked out as a guest.
  3. Tell us which items you are returning and the reason (wrong size, not as described, damaged, etc.).
  4. We will email you an RMA number and a prepaid return label (or return instructions, if a prepaid label is not available for your country).

Keep the RMA number — our warehouse uses it to match your package to your order when it arrives.

5. Pack and Ship the Return

  • Use the original packaging where possible. If the original box is unusable, any sturdy box will do — please do not ship soft goods in padded envelopes, which often arrive damaged.
  • Include all tags, inserts, and accessories that came with the item.
  • Write the RMA number clearly on the outside of the box, or include it on a slip inside the box.
  • Do not include items from other orders in the same return package — each order has its own RMA.
  • Attach the return label (if provided) to the outside of the box, covering any old shipping labels.
  • Drop the package at any authorized location for the carrier printed on the label.
  • Keep the carrier receipt with the tracking number until your refund has posted, in case the package is lost in transit.

The cost of the return label may be deducted from your refund unless the return is the result of our error (wrong item, defective item) — in which case return shipping is on us.

6. Refund Timeline

Once your return arrives at our warehouse we inspect it within a few business days. Approved refunds are issued to the original payment method and typically appear on your statement within 5-10 business days, depending on your bank. Store credit refunds are issued instantly to your account.

If your return is rejected (for example, the item is outside the return window or arrives in unsellable condition) we will contact you with the reason and offer to ship the item back to you at your cost, or to dispose of it on your behalf.

7. Damaged or Defective Items

If your order arrives damaged or you discover a manufacturing defect, contact us within the applicable warranty window with photos of the issue. We will replace the item at no cost or issue a full refund, including any original shipping fees. Damaged-item returns are never charged a return shipping fee.

8. Exchanges

The fastest way to exchange an item is to place a new order for the replacement and return the original for a refund — that way you do not wait for inventory to free up. If you prefer a true exchange, select Exchange in the return flow and choose the replacement variant; we hold the new item for you for a limited time from when we issue the RMA.

9. Gift Returns

If you received the product as a gift you can exchange it without a receipt or initiate a store-credit return within the return window. Contact us with the recipient name and the approximate order date and we will look up the original order. The gift recipient receives store credit; the original purchaser is not notified.

10. International Returns

International customers can initiate a return within the return window but are responsible for return shipping cost and any customs paperwork. We refund the product cost only — original outbound shipping, duties, and import taxes are non-refundable. Contact us before shipping internationally so we can issue a customs-friendly RMA that minimizes delays on import.

11. Unauthorized Returns

Packages that arrive without an RMA, or that contain items outside the return window or not eligible for return, will be held for a limited time. During that window we will contact you to arrange return shipping at your cost. If we do not hear back, we may dispose of the package.

Contact

For return questions, please use the contact information published elsewhere on this site.